Refund and Exchange Guidelines

1. Criteria for Returns and Exchanges

For an item to qualify for a return or exchange, it must satisfy the following conditions:

• Item Condition: The product must be in its original, untouched state, meaning it should be unused, unworn, unwashed, and without any damage. It must be returned in its original packaging, complete with all tags, labels, manuals, and accessories that were included at the time of purchase.
• Proof of Purchase: A valid document demonstrating your purchase, such as your order number, sales receipt, or packing slip, is mandatory for all return and exchange requests.
• Time Limit: All requests for returns or exchanges must be initiated within 30 calendar days from the date the item was delivered. Requests submitted after this window will unfortunately not be honored.
• Reason for Return: This policy addresses returns motivated by a change of preference, receipt of an incorrect item, or products that arrive damaged or defective.

2. How to Initiate a Return or Exchange

To ensure an efficient return or exchange process, please adhere to these guidelines:

1. Contact Customer Support: Start by reaching out to our dedicated Customer Support team using our specified communication channels. Please provide your order number and the name(s) of the item(s) you wish to return or exchange. This is crucial for obtaining a Return Merchandise Authorization (RMA) number.
2. Receive Return Instructions: Once approved, our team will furnish you with instructions on how to package and ship your item(s). It is imperative that the RMA number is clearly visible on the exterior of your return package.
3. Package and Ship Your Item(s): Carefully pack the items. We highly advise utilizing a shipping service that provides tracking and insurance, as we cannot be held accountable for items lost during transit.
4. Confirmation: Upon receipt and inspection, we will send you an email notification updating you on the status of your refund or exchange.

3. Refund Procedures

Once your returned product has been received and thoroughly inspected, we will inform you whether your request has been approved or denied:

• Refund Method: Refunds will be credited back to the original payment method used for the purchase.
• Shipping Costs: Initial shipping fees are generally non-refundable, unless the return is a consequence of our error or a faulty product.
• Restocking Fees: We do not impose restocking fees for eligible returns.

4. Exchange Procedures

If you wish to swap an item for a different size, color, or product, please follow the return guidelines. Exchanges are contingent on product availability.

5. Items Not Eligible for Return or Exchange

• Gift Cards
• Downloadable Digital Products
• Perishable Goods
• Intimate or Sanitary Items
• Customized or Personalized Items
• Final Sale Items

6. Damaged or Faulty Products

In the rare instance that you receive an item that is damaged or defective, please contact our Customer Support team no later than 72 hours following receipt. We will arrange for a replacement, exchange, or full refund.

7. Key Considerations

Opzelizorx retains the authority to revise this policy at any time. Any personal information gathered during the process will be handled in accordance with our Privacy Policy and Cookie Policy.